Printer asks for admin password and says that my password is wrong even though it is correct

[emil0]

Hello!

When I configured my printer everything went smooth until I got to setting up an admin password to prevent other users on the network from changing settings on the printer.

I use a password manager, so I generated a password with my password manager and then copied it into the admin password field. When I saved my settings the web page refreshed and asked for my password to manage the printer, just as expected, however, when I once again pasted the password that was previously generated the printer just tells me that I have entered the wrong password.

How can I completely reset the printer so that the password also gets removed? I have tried the button combination where I hold down the “wireless” button and the “cancel” button at the same time and that combination only resets the printer but leaves the admin password in place. 

Thanks for your help! 

[praveen196]

@emil0 Welcome to HP Community!

I understand that you are unable to reset the admin password.

In that case, I would suggest you Reset the wifi.

HP Deskjet 3630 Reset Wifi

• Follow these steps to factory reset HP Deskjet 3630 the Wi-Fi password.
• Open a web browser on your computer.
• Enter the router’s IP address on the web browser.
• View the options displayed on the login screen.
• Choose admin from the drop-down menu and key in your password.
• Wait while the Web Configuration screen appears.
• Tap the Wireless Settings link present on the left side.
• Press the Manual Wireless Connection Setup button.
• Swipe down to the option Pre-Shared key.
• Enter the new password and tap OK. You can use the hybrid WPA/WPA2 security mode to make your password secure to factory reset HP Deskjet 3630.

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[emil0]

Thank you for your reply. I have already restored WiFi settings, but that does not change the fact that I cannot configure any other settings on the printer since it is admin locked (and not accepting the password that actually is correct). This did sadly not help me with removing the administrator password on the printer. 

[praveen196]

@emil0

I understand your concerns.

In that case, I would suggest you contact our phone support and check for the support option. 

They will help you.

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

Have a nice day!!