Printer blocked

[RMM2024]

My HP Envy 6200 will not print anything other than the test pages. Every time I print it pings me saying "Printer blocked" and the document name. I'm printing from my phone. I have the Smart App and there is no error message coming through on this. 

[Nal_NR]

Hi @RMM2024,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand when your print from your printer the printer gives error blocked.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Are you able to make a copy from your printer?

Is your printer working fine with USB connection?

Are your printing using a PC or from a smartphone or tablet?

Have you tried printing using a different application?

Please provide the operating system you are running on your PC to assist you better.

As you mentioned when your print from your printer the printer gives an error blocked.

Try restarting your printer, router and PC at the same time and check if it helps.

Try assigning a manual IP to your printer and check if it helps.

•     Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
•     Type the IP address on your web browser to obtain the printer EWS page on your computer.
•      Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
•      Click on the radio button which says, “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.

•       Click on radio button which says, “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
•        Restart the printer and then router once done. 

Also, download and run print and Scan Doctor for (Windows) on your PC and check if it helps.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[RMM2024]

Elohi,

1. I have not made any changes to the printer

2. The copy function is working. I have managed to print a test page from my phone too.

3. I am looking to print from my android phone.

4. I can print perfectly from my PC.

The message is indicating that the printer is blocking the document from printing from my phone. The same document printed perfectly from my PC.

Rgds,

Ronan

[Nal_NR · Accepted solution]

Hi @RMM2024,

Thanks for trying the steps. 

I understand that you are unable to print from your android device, follow these steps to fix the issue.

Install the HP Print Service Plugin

Install the HP Print Service Plugin on your Android smartphone or tablet, and then turn on the plugin.

1. Confirm your Android device is connected to the same network as your printer.
2. On your Android device, install or update the HP Print Service Plugin (in English).
3. Android 6.0 (Marshmallow) and 5.0 (Lollipop): Tap Settings, search for and open HP Print Service, and then tap On to turn on the plugin.

Print with the HP Print Service Plugin

Print photos, documents, emails, or webpages from Android apps.

Open the item you want to print, tap the Menu icon , and then tap Print. If the app you are using does not have a Print option, tap the Share icon or look for a Share option in the Export or Send menu, and then select HP Print Service Plugin or the Print icon .

On the preview screen, tap the Down arrow to view the printer list, and then select HP [your printer model name] to print over the network, or DIRECT-xx-HP [your printer model name] to print with Wi-Fi Direct.

Tap the Down arrow to change any print settings, such as paper size or orientation.

Tap the Print icon .

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[RMM2024]

Great. That worked. Thanks!

[Nal_NR]

Hi @RMM2024,

Fantastic 🙂 I truly appreciate your time and patience in getting this issue resolved.  

If you need further assistance, feel free to reach out to us. 

Have a great day!