Printer blocking use of non HP ink cartridges

[Pharmando]

How to get rid of the following error message please:

'Non Hp cartridge(s) installed. Hp cannot guarantee the quality or reliability of Non Hp supplies'

[A4Apollo]

Hey there! @Pharmando, Thanks for stopping by the HP Support Forums!

I understand you are getting non-HP cartridges installed error on your printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Does the issue persist when you put the old ink cartridge back to your printer?

Please provide the ink cartridge number you are using on your printer?

Do you get any ink cartridge error on your printer?

Are you using a refilled ink cartridge?

Clean the cartridge contacts and check if it helps.

Please try few steps recommended below.

The error message might mention a specific cartridge that is causing the error. If so, skip to the solution in this document to Replace the cartridge, and then follow the instructions to replace the problem cartridge. If the error message does not mention a specific cartridge, follow these steps to identify which cartridge to replace.

1. Press the Power button () to turn on the product.

2. Open the access door. The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing.

   Figure : Open the access door

   

3. Lift the lid on the cartridge slot to release the black cartridge (located on the right side of the carriage), and then pull the cartridge out of the slot.

4. Close the lid on the cartridge slot.

5. Close the access door.

   Figure : Close the access door

   

   • If the error message still displays on the product control panel, proceed to the next step.

   • If the error message does not display on the product control panel, skip to the Replace the cartridge solution in this document and replace the black cartridge.

6. Open the access door. The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing.

7. Lift the lid on the cartridge slot to release the tri-color cartridge on the left side of the carriage, and then pull the cartridge out of the slot to remove it.

8. Hold the black cartridge at a slight upward angle with the cartridge contacts facing the printhead, and then slide the cartridge into the empty slot.

     note:

   Make sure that you insert the black cartridge into the slot on the right side of carriage.

9. Close the access door.

   • If the error message still displays on the computer, proceed to the Replace the cartridge solution and replace the black and the tri-color cartridge.

   • If the computer does not display an error message, proceed to the Replace the cartridge solution and replace the tri-color cartridge.

Refer this article to further troubleshoot ink cartridge issues with your printer.

If the issue still persists after trying out the steps, please replace the faulty ink cartridge on your printer.

You can contact HP support and get the service options.

Link to contact HP.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this works!

I hope you have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Pharmando]

Hello Mr Robot,

Thanks for the response.

There is no problem with the printer whilst using HP ink cartridges.

But HP ink cartridges are pricey.. so this time I decided to get refilled ink cartridges instead.

The printer recognises these are not genuine HP cartridges.. the following error message comes on:

'Non Hp cartridge(s) installed. Hp cannot guarantee the quality or reliability of Non Hp supplies'

... and I cannot get rid of it... basically the printer stops working!

I didn't think HP can stop people from using other ink cartridges in their printers!!!

Anyway, is there anything that I can do so that the printer accepts non HP cartridges?

Thanks again.

[A4Apollo]

@Pharmando, Thanks for your quick response and time.

I appriciate your efforts for writing back to us.

As you mentioned you are using refilled ink cartridges.

Did you bypassing the message and continue printing? Simply press "Ok" to acknowledge the cartridge message and try to print.

If that does not work try using an HP genuine cartridge to make sure the printer works fine. You can switch back once you made sure of the printer functionality.

If the solution provided worked for you, please mark accepted solution for this post.

Hope this answers your query!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Pharmando]

I cannot bypass the error message by pressing the 'ok' tab.  I keep pressing the 'ok' tab but nothing happens... the message stays on & I cannot use the printer.  But when I take the refilled  ink cartride out & put back the old HP cartridge in... the printer works fine!!!

[A4Apollo]

@Pharmando, thanks for your quick response and time.

I appriciate your efforts for writing back to us.

As you mentioned when you use HP ink cartridges your printer works fine.

Try the steps recommended below.

Clean the electrical contacts

Follow these steps to clean the electrical contacts on the cartridges and inside the product.

1. Gather the following materials:

   • Dry foam-rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers (coffee filters work well)

   • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the cartridges)

        CAUTION:

     Do not use platen cleaners or alcohol to clean the cartridge contacts. These can damage the cartridge or the product.

2. Press the Power button () to turn on the product.

3. Open the access door. The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing.

   Figure : Open the access door

   

4. Unplug the power cord from the rear of the product.

      CAUTION:

   You must disconnect the power cord to clean inside the product without the risk of an electrical shock.

5. Lift the lid on the cartridge slot to release the cartridge, and then pull the cartridge out of the slot to remove it.

   Figure : Lift the lid on the cartridge slot and remove the cartridge

   

      CAUTION:

   Do not remove both cartridges at the same time. Remove and clean each cartridge one at a time. Do not leave a cartridge outside the product for more than 30 minutes.

6. Hold the cartridge by its sides.

   Figure : Hold the cartridge by its sides

   

7. Inspect the ink cartridge contacts for ink and debris buildup.

8. Lightly moisten a foam-rubber swab or lint-free cloth with distilled water, and then squeeze any excess water from it.

9. Clean only the copper-colored contacts on the cartridge, and then allow the cartridge to dry for about 10 minutes.

   Figure : Clean the contacts

   1. Copper-colored contacts

   2. Ink nozzles (do not clean)

10. Lightly moisten another foam-rubber swab or lint-free cloth with distilled water, and then squeeze any excess water from it.

11. Use the swab or cloth to clean the electrical contacts in the carriage, located inside the product.

    Figure : Position of the electrical contacts in the carriage

    

12. Allow the contacts to dry for about 10 minutes.

13. Hold the cartridge at a slight upward angle with the cartridge contacts facing the printhead, and then slide the cartridge into the empty slot.

    Figure : Reinstall the cartridge

    

14. Close the lid on the cartridge slot to secure the cartridge into place.

    Figure : Close the lid on the cartridge slot

    

15. Repeat these steps for the other cartridge.

16. Close the access door.

    Figure : Close the access door

    

17. Plug the power cord into the rear of the product.

18. Press the Power button () to turn on the product.

If the issue still persists after trying out the steps, it could a faulty ink cartridge replace with a different ink cartridge.

You can also contact HP support for service options.

Link to contact HP.

Please mark my post as accepted solution if you feel, I have answered your query.

Have a great day ahead!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!