Printer bluescreen error

[MichaelVivian14]

HI All

I have seen this issue in a number of other threads with general dissatisfaction about whether it can be resolved. 

Please can you provide advice.

My OfficeJet Pro 9020 has been showing a blue screen with code B305DFF9 on the screen intermittently for the last month or so. 

When this happens, the power button will not shut the printer down, I have to unplug the power cord and reset the printer then plug it back in.  The printer works fine for a little while after the reset, but then the blue screen and code returns.

This has become more frequent and the "unplugging" solution solves it for less and less time.  I can just about get one print job out of it immediately but then goes back to the blue screen.

I have made sure that all drivers are up to date etc.  

The printer is just over a year old, so out of warranty, but not a terribly good situation given the number of other people suffering with this. 

All help appreciated. 

[Jay_G24]

Hi @MichaelVivian14,

I'd like to help!

I understand you are receiving a "B305" error on the printer screen.

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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