Printer cannot print. A variety of errors and problems pop up

[M-ike1987]

I have ran into a bunch of errors and problems trying to simply print a form. I have no idea how to fix this. It’s a different problem each time I go to print. I just need help 

[Gaya1239]

Hi @M-ike1987,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP DeskJet Plus 4155 All-in-One Printer is encountering multiple issues, making it hard to pinpoint a single cause. Let’s take this step-by-step to diagnose and resolve the issues:

Step 1: Preliminary Checks

Restart Everything

• Turn off the printer, computer, and router.
• Wait for about 1-2 minutes and turn them back on in this order: router, printer, then computer.

Check Printer Status

• Ensure the printer is turned on, connected to the same WiFi network as your computer, and not in error or offline mode.

Inspect Ink Levels and Paper Tray

• Check if the ink cartridges have sufficient ink.
• Ensure the paper tray has paper loaded correctly.

Step 2: Common Errors and Fixes

Connection Issues

• If the printer shows as "offline" or "not connected," run the HP Print and Scan Doctor tool (Windows) or check your WiFi settings on the printer.

Print Queue Issues

• Clear any stuck print jobs:
  • Windows: Go to Control Panel > Devices and Printers > Right-click on your printer > See what's printing > Cancel all documents.
  • Mac: Go to System Preferences > Printers & Scanners > Select your printer > Open Print Queue > Clear the jobs.

Driver Problems

• Uninstall and reinstall the printer driver using the HP website:
  • Download the HP Smart App or full feature software for your printer model.
  • Re-add the printer through the app.

Firmware Update

• Update your printer’s firmware to resolve any known bugs. Use the HP Smart app or download firmware updates directly from the HP website.

Error Messages

• If the printer shows specific error codes, let me know. Many errors have quick fixes, such as resetting cartridges or checking for jams.

Step 3: Test Printing

Print a test page:

• On the printer, press and hold the Cancel and Start Copy Color buttons together until the printer starts printing a test page.

Try printing from different software or devices:

• Print a document from another device (e.g., phone, tablet) using the HP Smart app to see if the issue is device-specific.

Step 4: Advanced Troubleshooting

If the above steps don’t resolve the issue:

Reset the Printer to Factory Settings

• On the printer control panel, press and hold the Wireless and Cancel buttons for 5 seconds.

I hope this helps. 

Take care and have a good day.

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