Printer cannot print

[anastasiiam21]

 

Printer cannot print,  tried everything. Tried reconnecting to wifi. Changing the cartridge doesn’t help, as well as restarting the printer. Payment is up to time. What can be the issue

[Max3Aj]

@anastasiiam21, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Thanks for the clear photo — you're using an HP LaserJet M110w and seeing "Printer Cannot Print" in the HP Smart app, despite changing cartridges, reconnecting to Wi-Fi, and restarting. Let's go step by step to rule out both common and sneaky causes:

Likely Causes and Fixes

HP+ Activation or Requirement Glitch

Since this is an HP+ model (indicated by the HP+ icon), it requires an internet connection and HP account login to function. If the printer can’t validate with HP servers, it might stop printing.Fix:

• Open HP Smart Web and log into your HP account.
• Ensure your printer is added and showing as active there.
• Try logging out of HP Smart and logging back in.
• Make sure firmware updates are completed.

Firmware Lock Due to HP+ or Subscription

If the printer was previously enrolled in HP+ or a toner subscription, and HP couldn’t verify payment or toner validity, it may lock functionality.
Fix:

• Confirm Instant Ink or toner subscription status is active:
  • Click “View Dashboard” under Instant Ink in the HP Smart app.
  • Check for any alerts about toner validity or subscription issues.

Supply Memory Error / Chip Authentication Issue

Sometimes the printer doesn't recognize the toner due to chip errors (even with valid HP toners).

Fix:

• Power off the printer.
• Remove the toner cartridge and gently clean the chip contact points with a lint-free cloth.
• Reinsert the cartridge and power back on.
• If it still fails, try reinstalling the toner while the printer is on.

Network Conflicts or Offline Status

Even if connected to Wi-Fi, the printer might not be fully online to HP services.Fix:

• In the HP Smart app, go to Printer Settings > Network Information.
• Ensure the IP address is valid and the status is “Connected”.
• You can try assigning a static IP to prevent conflicts.

Factory Reset

As a last resort, a full reset may resolve software conflicts.
Steps to Reset HP LaserJet M110w:

1. Turn off the printer.
2. Hold the Wireless button and the Cancel (X) button together.
3. While holding them, turn the printer back on.
4. Keep holding until the attention LED blinks — then release.

Note: This will remove Wi-Fi and HP account info, requiring re-setup.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support