Printer cant print because of account error

[Jeanette41]

Hi, i have been trying to print but every time i do so it says check your account , you cant print until the problem is solved. I checked my account there was nothing. I factory restarted the printer and added it to a new account that doesnt work either it says the same. when i tried to do a new set up on hp smart , at the end it gave the following error code UA_400_EB000U0410 and again it saus unalble to register the printer to your account. eventhough it was newly made. somebody help a girl out plss

[Hawks_Eye]

Hi @Jeanette41 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

I understand how frustrating this must be, especially since you've already tried factory resetting and creating a new account. The UA_400_EB000U0410 error typically indicates an issue with registering the printer to your HP account. 

Let's go through some troubleshooting steps to resolve this.

 

1. Check Your Internet Connection

• Restart your router to ensure a fresh connection.
• Make sure your printer is connected to the same Wi-Fi network as your computer or smartphone.
• Avoid using VPNs or proxy servers, as they can interfere with registration.

2. Update Printer Firmware

• On the printer’s control panel, go to Setup → Printer Maintenance → Update the Printer.
• Install any available updates.

3. Factory Reset the Printer Again

• Go to Setup → Printer Maintenance → Restore Defaults.
• Confirm to reset the printer to its factory settings.

4. Use HP Smart App for Setup

• Download and install the HP Smart app on your computer or smartphone.
• Log in with your HP account or create a new one.
• Follow the prompts in the app to add the printer and complete registration.

5. Clear Cache and Retry

• If using a web browser for registration, clear your browser cache.
• If using a mobile device, ensure the HP Smart app is updated to the latest version.

6. Check HP Instant Ink Account (if applicable)

• Log in to your HP Instant Ink account.
• Check for any notifications or issues related to the printer's registration.

You can find more details on resolving this error here. Let me know how it goes, and I’ll be happy to assist further! I appreciate your patience while we work through this.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye