Printer carriage cannot move error (HP OfficeJet Pro 9020)

[Katrina_P]

I am receiving the following error message: "The print carriage cannot move. Open the cartridge access door, clear any paper jam or obstruction, and select "OK"." Unfortunately I've opened every compartment I can find and see no paper jams or obstructions. I tried to follow the instructions for some other similar printers/issues and am not having luck. I cannot manually move the print carriage, even when the printer is off and unplugged. I don't see any latches that I can depress or debris stuck along the path of the print carriage. 

Please help!

[sandytechy20]

@Katrina_P

Welcome to the HP support community.

I understand that you are getting carriage jam error, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still exists, you might have to perform a semi-full reset on the printer.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Kerry12344]

Officejet Pro 9020 has error message of the print carriage cannot move - there are no paper jams or obstructions. I have unplugged and turned back on but this error message appears every time? 
what should I do now? 
thanks