Printer carriage stuck on right side, ink cartridges popped out

[MelK3]

I tried to print something and got a "carriage jam" error. I open the top and see the carriage is stuck on the right-hand side of the printer. I tried unplugging the machine and restarting and get the same message. Every time I hit "Ok" the carriage moves very slightly to the right but then returns back to where it was and won't move anywhere else. I open both the front paper loading tray and the back one and there is no paper jam visible. There is no obstruction on the inside of the machine. Then I notice that one of the ink cartridges is not aligned with the other ones--it has popped out of place. I tried to push it back in but it won't stay in place. There is no way I can pull it out because the cartridge is blocked by the right-hand side of the printer. I tried to push the cartridge so it's farther in as I hit the "Ok" button but the carriage does the exact same thing as before. I tried pushing in the other ink cartridges but then they all stuck out and won't go back in. I don't know how to remove the cartridges when the carriage is all the way to the right. Video can be viewed at: https://www.amazon.com/photos/shared/FTXo4EytQMic7SWTfdcMJQ.JiPA7i4ldHlsUVurWzDLxt

[Jay_G24]

Hi @MelK3,

I'd like to help!

As this is a hardware issue, I'd suggest you contact HP support in your region regarding the service options for your printer

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day! 

And, Welcome to the HP Support Community. 

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