Printer cartrifge Issue

[4793]

Put brand new HP color cartridges in my printer and now get a message "one or more cartridges are missing or damaged".

I tried unplugging and powering down the printer, no luck. What's up?

[asmita6658]

Hi @4793

Welcome to the HP Support Community. I'd be happy to assist you with the ink cartridge error. 

To better assist you - Are you using genuine HP inks? 

While you respond to that, let's try these steps to reset the printer - 

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

Update the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

Also, try step#3 from this document. 

If the issue still persists, I'd suggest you Contact HP in your region regarding this. 

Hope this helps! Keep me posted. 

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