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‎05-23-2019 02:10 PM

HP Recommended
Product: Envy 4520
Operating System: Microsoft Windows 10 (64-bit)

Gettin message when attempting to print, that there is a configuration problem 0x80070005. Can not print anything. How do I fix this???

2 people had the same question
4 REPLIES 4

‎05-23-2019 03:54 PM

HP Recommended

Hi Rd331,

 

For Win10 64bit, C:\Windows\System 32\spool\drivers\x64\3

For Win10 32bit, C:\Windows\System32\spool\drivers\W32X86\3

1. Go to C:\Windows\System 32\spool\drivers\x64\3 and check PrintConfig.dll whether exist or not.

2. If you can’t find it, you have to copy the PrintConfig.dll from a different PC (Has to be same Windows version).

I had uploaded the PrintConfig.dll for 32bit and 64bit. Both files are from Windows 10 1809 (OS Build 17763.379)

3. Restart computer

 

 

I am an HP employee.
PrintConfig32.zip
PrintConfig64.zip
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‎05-24-2019 02:41 PM

HP Recommended

I have the dll already installed. I re installed all the drivers for my printer. I still get the same message. I do not know what else to do. 

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‎05-24-2019 05:21 PM

HP Recommended

Hi Rd331,

 

Go to C:\Windows\System 32\spool\drivers\x64\3 and rename PrintConfig.dll then copy mine PrintConfig.dll to the folder 3.

I am an HP employee.
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‎05-25-2019 05:29 AM

HP Recommended

I have renamed the PrintConfig.dll in my folder, but I can't find your PrintConfig.dll file how do I get to it? 

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