Printer cutting off text horizontally every other line

[huntermaguire]

My HP Officejet 6310 is cutting off every other line of text horizontally. The top half of the text appears while the bottom half of the text is cut off. I've re-aligned the printer along with making a copy. The copy presents the same issue with the text being cut off horizontally. Any adivce would be appreciated. Thank you. 

[Dvortex · Accepted solution]

Hello, @huntermaguire – Hope you are well 🙂
 

Welcome to the HP Forum! This is a wonderful location to converse with the community, get assistance and find tips!

I understand that the printer is cutting off the lines while making a copy / print. Let’ start by performing a hard reset on the printer. Here are the steps:
 

• Remove the cartridges from the printer.
• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

If the issue persists, try to run the clean print cartridges as suggested below:

1. Make sure that there is plain white paper in the input tray.

2. On the product control panel, press Setup.

3. Press the left arrow () or the right arrow () to select Tools, and then press OK.

4. Press the left arrow () or the right arrow () to select Clean Print Cartridge, and then press OK. The product prints a test page.

5. repeat the process again to get the best results.

You can check the additional steps here: How to Clean a Printhead for Better Ink Efficiency

Let me know if that helps!

Good luck 🙂
 

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[huntermaguire]

Thank you for the solution! There are no longer horizontal lines going through the text. 

[SDGov]

Same issue with black ink for HP3635. Cleaning, aligning all done with no positive result. Please assist.