Printer default error

[REPIE]

Default printer error, send document to que, default is not allowed to toggle.  Printer is ok and can publish a Printer Status report ok.

[Pallipurath]

Hi @REPIE 

Welcome to the HP Support Community.

Thank you for posting your query.

Since your HP printer can successfully print a Printer Status Report, the printer itself appears to be functioning. The issue may be related to the Windows printer configuration, a stuck print queue, or the Print Spooler service.

Please follow the detailed troubleshooting steps below.

Check the default printer setting: Go to Settings > Bluetooth & devices > Printers & scanners. Turn off Let Windows manage my default printer, select your HP printer, and click Set as default.

Clear all pending print jobs

• Press Windows + I to open Settings.
• Navigate to Bluetooth & devices > Printers & scanners.
• Select your HP printer.
• Click Open print queue.
• If any documents are listed, right-click each document and select Cancel. If available, use the queue menu to cancel all documents.
• Wait until the print queue is empty.
• Close the print queue window and try printing a test document.
• If the documents remain stuck or cannot be removed, continue to Step 3.

Restart the Windows Print Spooler service

• Press Windows + R on your keyboard.
• Type services.msc and press Enter.
• In the Services window, locate Print Spooler.
• Right-click Print Spooler and select Restart.
• Wait a few seconds for the service to restart.
• Close the Services window.
• Return to Printers & scanners and check whether your HP printer can now be selected as the default printer.
• Try printing a test page from Windows.
• If the print queue is still stuck, proceed to Step 4.

Manually clear the stuck print queue

• Press Windows + R, type services.msc, and press Enter.
• Right-click Print Spooler and select Stop.
• Open File Explorer by pressing Windows + E.
• Navigate to the following folder:
• C:\Windows\System32\spool\PRINTERS
• If Windows requests administrator permission, select Continue.
• Delete the files inside the PRINTERS folder. Do not delete the folder itself.
• Return to the Services window.
• Right-click Print Spooler and select Start.
• Close the window and restart your computer.
• After Windows restarts, open Printers & scanners and check the default printer setting again.

Remove and reinstall the HP printer

• If the issue persists, the installed printer configuration or driver may be corrupted.
• Open Settings > Bluetooth & devices > Printers & scanners.
• Select your HP printer.
• Click Remove and confirm the action.
• Disconnect the USB cable if the printer is connected by USB. If it is connected over Wi-Fi or Ethernet, leave it connected to the network.
• Restart your computer.
• Download the appropriate driver or installation software for your exact printer model from the official HP website: https://support.hp.com/drivers
• Enter your printer model and select the correct operating system.
• Download and install the recommended printer software, following the on-screen instructions.
• Add the printer again and set it as the default printer.
• Print a test document to verify the result.

Test printing from another application

Hope this helps, Please revert if the issue persists.

Take care and have an amazing day!

[Pallipurath]

Hi @REPIE 

Follow Up:

HP printers - Print jobs stuck in print queue (Windows, macOS)
HP Designjet Printers - Print Jobs Stuck in Print Queue (Windows)

Take care and have an amazing day!