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‎05-09-2013 11:36 AM

HP Recommended

In "Device Settings" there is no "Form to Tray Assignment".  The only items on this tab are for things like jam recovery, Status Messages, Cleaning Page, Print Density, Auto Off Console and Display Mode.  

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‎05-09-2013 11:44 AM

HP Recommended

Its just a work around you can try it many times it has resolved the issue.. Add a printer and select deskjet 990c or deskjet 460c drivers as these are universal drivers and has helped many a times for paper size conflict issue.. Let us know if this has resolved the issue.

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(Although I am employed by HP, I am speaking for myself and not for HP)
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‎05-09-2013 12:17 PM

HP Recommended

I will try this and let you know.  I may not be able to try it until tomorrow.

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‎05-09-2013 12:42 PM

HP Recommended
Say "Thanks" by clicking the Kudos Star in the post that helped you. Thank you 🙂
Say "Thanks" by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)
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‎05-13-2013 12:27 PM

HP Recommended

After trying all of the solutions offered and finding that none of them worked, we have decided to connect the printer back to the XP computer and find another option for the Windows 7 computer.  Thank you al for your time and efforts to assist.

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‎05-14-2013 07:12 AM

HP Recommended

Its just a work around you can try it many times it has resolved the issue.. Add a printer and select deskjet 990c or deskjet 460c drivers as these are universal drivers and has helped many a times for paper size conflict issue.. Let us know if this has resolved the issue.

Say "Thanks" by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)
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‎05-14-2013 07:41 AM

HP Recommended

We tried that but it didn't work.  Thanks anyway.

 

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‎05-14-2013 07:43 AM

HP Recommended
what happens have u installed the new drivers of deskjet 460c and checked if the correct port is selected and tried printing a test page with those drivers.. It should work fine..
Say "Thanks" by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)
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‎05-14-2013 01:43 PM

HP Recommended

We installed the driver for deskjet 450c, and in the Properties it showed the correct paper size - letter.  But when we sent a test page to print we got an error and it did not print.  We have decided to put back the printer with the XP computer.  Thanks again.

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‎05-14-2013 03:05 PM

HP Recommended

It is very easy to give up on a issue but to solve it, it takes some time. Check if u have selected the correct port. Restart your computer and printer once. and try again. If its not working than go ahead with your decision. I hope everything works fine without any problem and inconvinience. 

Say "Thanks" by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)
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