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‎04-14-2020 09:07 AM

HP Recommended
Product: HP Envy 7640
Operating System: Microsoft Windows 10 (64-bit)

I am trying to print from my computer to my home printer, however I am unable to. I have added and removed the printer a few times but that didn't help. The other devices including my phone and another laptop are all able to print. Whenever I send a test document, I quickly open up the printing queue. I see the status go from "pending..." to "deleting..." then it disappears. I recently reset my computer, but I do not believe that would have affected this. Obviously it would have forgot the printer, but it wouldn't be acting like this. Please help

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-15-2020 11:24 AM

HP Recommended

Uninstall it.

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View solution in original post

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11 REPLIES 11

‎04-14-2020 11:56 AM

HP Recommended

Give the HP print and scan doctor program a try, use this link.

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‎04-14-2020 12:17 PM - edited ‎04-14-2020 12:19 PM

HP Recommended

When I run the print and scan doctor, I get to the page where it asks if i want to print a test page. I click print, and it asks me if it printed or not. However once I click no, it acts like the whole extension freezes up (The paper did not print out). The button just turns grey, it takes a ton of CPU making my fans go crazy. And it has just been like this for about 10 minutes now with no end in sight. Does it normally take a long time? It just stays like this, and no buttons seem to work.Screenshot (2).png

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‎04-14-2020 12:26 PM

HP Recommended

No this is not normal, cancel to program.

 

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‎04-14-2020 12:27 PM

HP Recommended

I canceled the program. This is why I need help. I just do not know what to do to get my computer to print

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‎04-14-2020 12:52 PM

HP Recommended

Here is a picture of what my printer queue looks like from my computer. The documents that are "pending" get deleted very quickly, but I attached a picture I quickly screenshotted it.Screenshot (6).pngScreenshot (5).png

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‎04-14-2020 03:26 PM

HP Recommended

You may have a Windows problem.

Have you checked the Windows system files by running a sfc /scannow command from a cmd prompt with admin settings.

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‎04-15-2020 08:28 AM

HP Recommended

I ran the scanner, and it came back saying there was nothing wrong with the system or the files. I attempted to print once again, and no luckScreenshot (7).png

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‎04-15-2020 10:35 AM

HP Recommended

Are you running a antivirus program?

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Please mark the post that solves your issue as "Accept as Solution".
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‎04-15-2020 11:21 AM

HP Recommended

I have norton security installed. Should I try to disable it and see if that helps? I could possibly have malwarebytes but I think it was deleted when I reset the computer

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