Printer device status door open

[Mikan07]

My printer (HP Ink Tank 315 model) device status says door open even though its all closed except for the paper tray. I tried trouble shooting it with HP Smart and HP Scan and doctor. I also tried uninstalling and installing it again and restarting many time. I also tried in another device with the same method but it is all in vain and no effect. I've been resolving it for the past two weeks and I can't still print my documents as it says I can only print if the doors are closed. How can I resolve this and print my documents again??

[Nal_NR]

Hi @Mikan07,

Welcome to the HP Support Community. 

I'd like to help!

Fabulous analysis. Spectacular diagnosis of the issue before posting. Kudos to you for that. You've done a remarkable job performing the steps. 

Let's try connecting the Printer to a different wall outlet directly.

Also, try a firmware update: https://support.hp.com/in-en/document/ish_1776648-1643972-16

Close the ink cartridge door

Make sure the ink cartridge door is completely closed.

If the ink cartridge access door is open, close it.

DeskJet 2700

DeskJet Plus 4100

If the cartridge access door is closed and the light is Power light blinking fast, the printer is in an error state. You can then resolve this by following the on-screen messages on the device you are printing from. If you do not see any on-screen messages, try printing a document to generate an on-screen message.

Try to print. 

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

If the above steps do not fix the issue, then it needs one on interaction with phone support. 

Hope this helps!

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