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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Printer disfunction

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04-16-2023 08:49 AM
Your post is too vague to answer. Please add some details.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
04-17-2023 11:01 PM
Hellow sir, I dont know how to discribe the problem, it started after I replaced an ink cartridge,
now a massage appears "theres a problem with the printer or with the ink system...", and nothing works. Attached are some helfull images.

04-18-2023 03:00 AM
If your printer says you have a paper jam, there are a couple of potential culprits. First, make sure the paper is properly aligned in the paper tray. If your paper is askew even a little bit, it can quickly turn into a jam. Usually, removing the paper from the unit and lining it up better to the feeding elements will clear up the problem. Paper trays are designed to hold a specific paper capacity. For some, it could be just 100 sheets, while others can hold an entire ream. Check your printer’s user guide for the recommended paper capacity – an overstuffed paper tray can instantly flag the paper jam warning in your machine. You should also make sure the paper or media type setting on the printer menu matches your current print job. Printers include settings for many different paper types like card stock, photo paper or presentation paper. Thicker paper can cause a paper jam if the settings are off and a quick change of the paper type can resolve your paper jam message right away.
Pick up rollers are the rollers that pick up the paper from the tray and feed it to the printer. These parts have also been known to cause a jams after repeated use and eventually may need to be replaced.
When your printer says that there’s a paper jam, and there isn’t, chances are it’s because there’s a mechanical problem afoot. Don’t immediately smash your printer in a field though! In searching for a solution for a ghost-jammed HP® printer, Neal Poole discovered that often real paper jams could leave residue behind that interferes with printer operation long after the jam is gone.