Printer display screen is frozen .

[Frustrated16055]

Oh my gosh. I am so frustrated. The printer display is frozen.  I can print wirelessly but there is no menu that I can access to copy, scan or fax from the printer.  I had cancelled instant ink and then reinstated and installed the ink cartridges. 

The printer has a frozen message: HP INSTANT INK   Your printer is now enrolled in HP Instant  Ink. Your billing cycle will not start until you install your first HP instant ink cartridge into your printer.       

When I push the OK button, nothing happens and the screen is frozen.

[Kumar0307]

@Frustrated16055, Welcome to the HP Support Community! I’m here to help.

I understand the printer screen is stuck at this error. 

Reinsert the ink cartridges to check if that helps.

Restart the wireless router, the printer, and the PC

Go to the HP Smart app and click OK. Check if you are still able to print from the computer.

Restart web services

Click here to know how to turn off web services. Refer to this document to know how to turn it on.

If the error persists, kindly contact the Instant Ink department in your region for assistance. The contact information can be found on the home page of Instant Ink. Click here or go to HP Instant Ink support

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!