Printer does not align cartridges to allow good print quality

[Vern6]

I recently put in a new black cartridge and cannot seem to get the print heads to allign properly.  When I try to print the allignment page I simply get a triangle with a red !, a red semi-circular arrow and the word important at the top of the page.  At the bottom of the page I get a series of blue squares in lines.  I have tried to reinsert the black cartridge but nothing changes.  The printed page in normal printing always comes out in light blue.  What is my problem?

[Jeet_singh · Accepted solution]

Hi @Vern6,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues with the printer not working after installing the new cartridges on your HP Photosmart printer. Don't worry we'll work together to help you find a solution.

To provide you with an accurate solution, I'll need a few more details:

Are you using genuine HP Ink cartridges or refilled cartridges?

Have you tried to clean the ink cartridge contacts as well as clean the print head?

Have you tried to use the old set of cartridges?

In the meantime, let's try these steps here: 

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

I would suggest here is to follow the steps suggested in the support document for - HP Inkjet Printers - 'Alignment Unsuccessful' Error Message Displays

Alternatively, you can go through this link: Fixing Print Quality Problems for the HP Photosmart C4600 and C4700 All-in-One Printer Series

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[Vern6]

I am away from my printer this weekend but will put this to the test when we get home. Thanks

[Jeet_singh]

Hi @Vern6,

Thank you for replying,
Please take your time and get back to me with the results,
 
I'll be awaiting your response and would be glad to help.
 
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
 
If you wish to show appreciation for my efforts, mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment. 

Regards,