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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Jambo0815
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Printer doesn't print correct colours

HP Recommended
Officejet Pro 8022
macOS 11.0 Big Sur

Hi my HP Officejet Pro 8022 doesn't print the correct colors. Instead of green he is printing yellow and instead of blue he is printing a decent red. I do use original cartridges and they are only a few months old just like the printer. Tried to clean everything but it still doesn't work correct. Also I don't receive any Alarms or Alerts from the Printer or my HP Smart software. Any idea what could be wrong?

 

Thanks in common!

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Andr-1611
Level 15
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Hello @Jambo0815 ,
Welcome to the HP Support Community!

 

Print a printer status report.

Scan report and upload here.

 

Regards
Andreas


        
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ShlomiL
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Hello @Jambo0815 ,
Welcome to the HP Support Community!

 

Additionally, please be sure to gray out the serial number of the printer from the printed report prior of attaching any such information publicly, be sure not to include such personal information as the serial number publicly to avoid any misuse of such information..



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Jambo0815
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Sorry for the delay. Here is the report.

 

Bildschirmfoto 2021-09-19 um 19.33.57.png

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Andr-1611
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Hi @Jambo0815 ,

 

the printer status report is OK. Only the Ink levels of Cyan and Yellow are very low!

But I don't think that's the problem here.

 

Therefore I need now still the Print Quality Diagnostic Page.

Upload here, click on the icon "Insert photos", "Set format = Large", original size at least 200 KB.
But before you must remove or delete the personal data and printer serial number on the printout.

 

Thanks
Andreas


        
I'm not an employee of HP, I'm as volunteer here.
Requests via Private Messages (PM) cannot be answered.
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