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HP Officejet Pro 9015
macOS 11.0 Big Sur

Whenever I print out an EmblemHealth EOB, my HP 9015 suppresses all zeroes, so that $105.00" is printed as "1  5.  ").  All other numbers are fine, and it prints zeroes in other documents.  What's up with that??  Any help welcome.  I tried calling HP Support.  Didn't realize how awful HP was with that.  Then tried on-line, but even the request form for a phone callback prompted me for my country code (I live in the US, have no idea what the country code is.  Tried 1+, 011, then just gave up.

 

Any help much appreciated.  Thx!

 

1 REPLY 1
HP Recommended

@JP1nyc 

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It might be an odd translation problem.

 

If you have not done so, consider:

Print the document as an image.

 

Help here:

Quick fix | Print PDF as image | Acrobat, Reader 

 

 

What else?

 

Device Hardware support is available from HP Technical Support while the product is in Warranty.

 

Select a method and contact HP Support…

Open website  HP World-Wide Support > Select your region and follow the prompts

or

Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

 ---------------------------------------------------

>>> HP Support on Facebook >>>  HP on Facebook

 

 

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HP OfficeJet Pro 9015 All-in-One Printer 

 

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