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‎04-08-2016 12:18 AM

HP Recommended
Product: HP Deskjet F2410
Operating System: Microsoft Windows 7 (64-bit)

I have a problem with my printer after reformatting my PC.

Product Name: HP Deskjet F2410

Operating System: Microsoft Windows 7 (64-bit)

Drivers and softwares are already installed.

I have new black and color ink cartridges

When I send order my printer doesn’t print, but in Control Panel, Devices and Printers, in “See what’s printing’, everything is written correct:  Document Name, Status, Pages, Submitted, Port.

Is it possible that my printer stopped to work properly because I changed operating system from 32 to 64 bit?

Thanks in advance for all answers

Elena

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-09-2016 10:36 AM

HP Recommended

Hi @Elena_Kh,

 

Welcome to the HP Support Forums! 🙂 I see you have recently formatted your PC running the Windows 7 Operating system and now you are unable to print to your HP Deskjet F2410. 

 

I would like you to follow the steps listed below:

 

Please try Disabling your firewall and perform a clean boot. Now follow the steps below:

 

1. Unplug the USB if using a direct connection.

2. Remove the HP Deskjet F2410  software from your computers Control Panel's Uninstall a program option.

3. Restart the computer.

4. Make sure all the Deskjet F2410 software is gone from the programs list as well as your HP folder listed under the All programs in your Start Menu.

5. Now go ahead and download the software and drivers for your Deskjet F2410 (DO NOT plug in USB until the software prompts you to😞

HP Deskjet F2400 All-in-One series Full Feature Software and Driver

6. Go ahead and print a test page.

7. If you are unable to print a test page, please run the HP Print and Scan Doctor > www.hp.com/go/tools

-- It was designed by HP to provide users with the troubleshooting and problem-solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.

 

Please let me know if this was successful!

 

Thanks for being a part of the HP community. Please let me know if this helps resolve the issue by marking this post as "Accept as Solution" . If you require further assistance let me know and I will gladly do all I can to help. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me a Kudos.

HevnLgh
I work on behalf of HP



Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎04-09-2016 10:36 AM

HP Recommended

Hi @Elena_Kh,

 

Welcome to the HP Support Forums! 🙂 I see you have recently formatted your PC running the Windows 7 Operating system and now you are unable to print to your HP Deskjet F2410. 

 

I would like you to follow the steps listed below:

 

Please try Disabling your firewall and perform a clean boot. Now follow the steps below:

 

1. Unplug the USB if using a direct connection.

2. Remove the HP Deskjet F2410  software from your computers Control Panel's Uninstall a program option.

3. Restart the computer.

4. Make sure all the Deskjet F2410 software is gone from the programs list as well as your HP folder listed under the All programs in your Start Menu.

5. Now go ahead and download the software and drivers for your Deskjet F2410 (DO NOT plug in USB until the software prompts you to😞

HP Deskjet F2400 All-in-One series Full Feature Software and Driver

6. Go ahead and print a test page.

7. If you are unable to print a test page, please run the HP Print and Scan Doctor > www.hp.com/go/tools

-- It was designed by HP to provide users with the troubleshooting and problem-solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.

 

Please let me know if this was successful!

 

Thanks for being a part of the HP community. Please let me know if this helps resolve the issue by marking this post as "Accept as Solution" . If you require further assistance let me know and I will gladly do all I can to help. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me a Kudos.

HevnLgh
I work on behalf of HP



Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!
Was this reply helpful? Yes No

‎04-21-2016 01:37 AM

HP Recommended

thanks. i fixed the problem

HP Print and Scan Doctor is really very useful 

Was this reply helpful? Yes No
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