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‎01-28-2024 10:32 AM

HP Recommended
Product: HP Officejet 4630 e-All-in-One Printer
Operating System: Microsoft Windows 11

I have an HP Officejet 4630 All-in-One installed on Dell Computer running Windows 11 Home. The printer worked fine until recently when the printer showed error. It would print if I shut down the computer and printer and restarted both but now it won't print and when I run the diagnostic it says, "Driver conflict detected" but gives no information on how to fix the problem. I'd appreciate some guidance.

 

1 REPLY 1

‎01-28-2024 10:45 AM - edited ‎01-28-2024 10:45 AM

HP Recommended

You may need to reset the printer https://www.youtube.com/watch?v=XsnH9hgfwEY

 

Bring up the windows command prompt in administrator level and run the following command

printui /s

Select the driver or drivers to remove

BeemerBiker_0-1706463737399.png

 

Then install the full feature driver (windows)

https://ftp.hp.com/pub/softlib/software12/COL49503/mp-120038-6/Full_Webpack-116_1-Full_Webpack.exe

 

wireless setup is here

https://www.youtube.com/watch?v=xh4aZUyPP3Q

 

lemme know what happens

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