Printer drivers Install Error 1603

[PyroArrow]

Ok when installing the EN7640_Full_WebPack_40.11.1135.exe for my printer, it comes to a file named, hpygid17.inf, then crashes out with a 1603 Error Code.

I have Tried the HP Troubleshooting program and the HP Support Program and neither are of any help in resolving the problem, it still keeps coming up with a 1603 error, Help!

[Dvortex]

Hello, @PyroArrow – Greetings 🙂
 

Thank you for becoming an HP Forum member. It is a fantastic location to get help from the community, get suggestions and find what has worked for others!

I understand that you are facing issues while trying to install the Envy on your PC. Try the steps listed below to try and fix the issue:
 

•  First, unplug the USB cable from the printer, if present.
• Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Restart your computer.
• Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.
• Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
• Then from the device manager list, check the entries under “Printer”  – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".
• Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
• Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (there is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Open run again, type “%temp%” and press enter to get the temporary files. Delete all the files here. Skip the items which cannot be deleted.
• Now restart your computer again.
• Open the Run window again, type “services.msc” and press ok to get services window.
• Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
• Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
• Repeat the same exercise on “Function Discovery Resource Publication” as well.
• Now, go to http://hp.care/2rSNmbu to download and install the software.
• Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.

Let me know if that helps!

Good luck 🙂
 

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