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‎05-13-2022 12:09 PM - last edited on ‎05-15-2022 11:14 AM by Retired

HP Recommended
Operating System: Microsoft Windows 7 (32-bit)

The printer is showing a blue error message '' 01999CE7'' which suggests i switch off the printer and as soon as i do the same message appears again. printer is a HP OfficeJet Pro 6970

1 person had the same question
1 REPLY 1

‎05-16-2022 11:43 AM

HP Recommended

@gover

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

 

Thanks!

 

Have a great day


I am an HP Employee

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