Printer error 0x610004a

[HelpTim]

Printer gave error code 0x610004a.     there is no paper jam .     followed prompt, turned printer off and back on .   continue to get same error message 

[Raj_05]

Hi @HelpTim,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

The error code 0x610004a on an HP OfficeJet Pro 6968 All-In-One Printer typically indicates an issue with the ink system. While the prompt to turn off and on the printer is a common troubleshooting step, there are a few additional things you can try.

Reset the Printer:

• Turn off the printer.
• Unplug the power cord from the back of the printer.
• Wait for at least 60 seconds.
• Plug the power cord back into the printer.
• Turn on the printer.

Inspect for Obstructions:

• Open the printer access door and check for any obstructions in the paper path or around the ink cartridges.
• Make sure there is no piece of paper or foreign object causing the issue.

Check Ink Cartridges:

• Ensure that the ink cartridges are properly installed and are not empty.
• Try reseating the ink cartridges. Remove them and then reinstall them securely.

Update Firmware:

• Check if there's a firmware update available for your printer on the HP support website. Updating the firmware may resolve certain issues.

Clean the Printhead:

• You can try cleaning the printhead. Most printers have a utility for this purpose.
• Refer to your printer's manual or HP's support website for instructions on how to clean the printhead.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support