Printer error 11-1114 mac

[JF51]

Hello guys!

Using Mac Big sure 11.6

Using wifi

Trying to print regular pdf documents or words from Acrobate reader or Preview and word (when it's word doc) and eather the printer is ultra slow and prints one page every 5 minutes or it prints dozens of pages with small symbols (hearts and house shaped symbols).

Today, Got a print of an error message (see picture) 11-1114

I tried the basics: restart printer, restart laptop, etc.

Getting very frustating since the only reason why I want a printer is to push print button and then get what I asked for.

Many many thanks in advance

[Jay_G24]

Hi @JF51,

I'd like to help!

I understand you received a  printer error 11-1114.

Try the below suggestions-

Reset the product

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the printer.

Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Try updating mac and printer firmware

To update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware 

 To update Mac, try these steps - How to update the software on your Mac

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping