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Printer error [79 error service]

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Canon LJ Pro MFP M281 CDW
Microsoft Windows 10 (32-bit)

After updating the printer on  reboot im getting error message 79 error service then it reboots all over again and again. 

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Hi @2Inks,


I'd like to help!

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.

Hope this helps! Keep me posted. 


And, Welcome to the HP Support Community. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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I am having the same issue as another issue with 79 service error HP Laser Jet MFP m281fdw. It cycles off and on. It is very frustrating. I have spent about an hour attempting to correct this.


Please help!




Robert Doak


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This soluton was povided to me by HP -- it has worked for me and several other folks. I do not recommend downgrading the firmware as several other posts have mentioned -- I think that is unnecessary. Good luck...


Below are the steps that you need to follow in the order as mentioned ...


Disconnect the printer from the NETWORK
--If on wired network : Unplug the Ethernet cable from back of the printer.
--If on wireless network : Power of the Wireless router. Turn off the printer.


Wait for 30 seconds. Turn on the printer.


If the printer is in READY state, on the printer front panel, go to Setup -> Network Setup -> Network Services -> IPv6 -> Off. Turn off the printer. Wait for 30 seconds and then turn on.


Try printing , it should work.

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This was a spot on resolution. thanks again for the direction it worked the first time I tried it. The only addition to the instruction that I wasn't sure of was should i have reconnected to the network before printing or not but I just printed a report before reconnecting. Not sure that made much of a difference but your instructions were perfect. I will be sure to pass on this information if I come across someone with this particular issue.


Thanks again

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