Printer error: Check Your Account

[okouznet]

During the printing my LaserJet M110we printed two pages on the one and now show "Check Your Account" Status.

I have read several topics and made everything they suggested - reinstall HPSmartApps, reset router, restarted comp, restarted printer, unpugged and plugged it - nothing works.

How could I solve the problem? 

[Sneha_01]

Hi @okouznet,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Dealing with printer issues, especially when you've already tried the common troubleshooting steps like reinstalling software, resetting devices, and checking connections, can be frustrating. The "Check Your Account" status message on your HP LaserJet M110we is particularly unique and suggests that the issue might be tied to an account or service rather than a hardware or connectivity problem. Here are a few more steps you can try to resolve this issue:

Check HP Instant Ink Subscription (if applicable): If your printer is registered with the HP Instant Ink service, this error might indicate a problem with your subscription or account status. Log in to your HP Instant Ink account to check for any alerts or messages regarding your account or subscription status.

Check HP Smart Account: Since you've already tried reinstalling HP Smart, ensure you're logged into the correct HP account within the app. Sometimes, the printer needs to synchronize with your HP account to access certain features or services.

Firmware Update: Ensure your printer's firmware is up to date. Outdated firmware can sometimes cause unexpected errors. You can check for firmware updates through the HP Smart app or the printer's control panel (if accessible).

Printer's Web Services: Try disabling and then re-enabling the printer's Web Services. This can sometimes refresh your connection to HP's services and clear up account-related issues. You can do this through the printer's control panel or the HP Smart app.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[okouznet]

Nothing works.

1.  HP Instant Ink Subscription. No, I do not have Instant Ink subscription

2. HP Smart Account. I have logged into right account

3. Firmware Update. Says it is up to date

4. Printer's Web Services. Nope, printer's web services were not enabled. I have tried to enable them, but in 10 minutes it continues to show "may take several minutes"

Anything else?

So far, I heard the only working solution: throw out this printer, buy another printer not HP, and never never again buy a HP printer. It worked less than two years!!!

[okouznet]

The most funny comment is that "this error is particularly unique" while I see numerous questions about this particular  error on the web.  Particularly unique seems to mean "HP does not know what to do with this error", right?  

[Sneha_01]

Hi @okouznet,

Looks like it is related to your instant ink account. May  I know if the printer is enrolled to instant ink?

If yes, I request you to share all the details in a private message. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[okouznet]

No, as I mentioned earlier the printer is not enrolled to instant ink.