• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
To resolve issues with error EBS00P0013 on HP Smart App: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎10-08-2024 01:22 PM

HP Recommended
Product: HP OfficeJet 8702 All-in-One Printer

New print cartridges, no paper jam, connected to WiFi, Laptop says "printer ready", yet every time I try to print I get an Error HPFE9F19.

What does this error mean?

I've shut down my laptop and the printer and re-booted. Checked ink cartridges, paper jams, etc again. 

What next?

 

Category:
1 REPLY 1

‎10-09-2024 03:39 PM

HP Recommended

HI @SueH1004,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

The HP error code HPFE9F19 typically indicates a communication issue between your printer and the device trying to send the print job. Here are some steps you can take to troubleshoot and resolve the issue:

1. Check Printer Connections

  • Ensure that the printer is properly connected to your Wi-Fi network. You can print a network configuration page directly from the printer to confirm its connection.

2. Update Printer Firmware

  • Sometimes, updating the printer firmware can resolve errors. You can check for updates through the HP Smart app or the printer's control panel.

3. Reset the Printer

  1. Turn off the printer and unplug it from the power source.
  2. Wait for about 60 seconds.
  3. Plug it back in and turn it on.

4. Check for Printer Queue Issues

  • On your laptop, go to Devices and Printers, right-click your printer, and select See what's printing. If there are any stalled jobs, clear the queue.

5. Reinstall the Printer

  1. Go to Devices and Printers on your laptop.
  2. Right-click on your printer and select Remove Device.
  3. Re-add the printer by selecting Add a printer and following the prompts.

6. Use HP Print and Scan Doctor

  • Download and run the HP Print and Scan Doctor tool. This tool can help diagnose and fix various printing issues.

7. Check for Software Conflicts

  • Ensure that no other printer software is running that might conflict with the HP Smart app or drivers.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.