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‎06-14-2021 12:38 PM - edited ‎06-14-2021 12:39 PM

HP Recommended
Product: HP OfficeJet Pro 8715

Hi

 

I get the following error every few hours on my HP OfficeJet Pro 8710 (8715).

 

The printer is connected to LAN by Ethernet cable, for about 3 years and works perfectly.

 

Now since 2 weeks it gives me the same error every few hours.

 

Nederlands/Dutch:

Printerfout

Er is een probleem met de printer.

Zet printer uit en weer aan.

 

English:

Printer error

There is a problem with the printer.

Turn printer off an on again.

 

When I press only once the power button then it reboots and my print jobs start to print whitout any problem.

But I cannot start a print job remotly before pressing power button to reboot..

 

Can somene help me?

 

Guaranty ended in 2019.

 

https://ibb.co/6P8y0Lq

 

IMG_20210614_143213.jpg

Category:
1 person had the same question
5 REPLIES 5

‎06-14-2021 01:08 PM

HP Recommended

Hello, 

 

I'd suggest you to reseat the printhead to fix the issue. 

Below is the URL to a video that should guide you in reseating the printhead.

https://www.youtube.com/watch?v=zUxRiliO0B0 

 

 

Regards,
Jabzi

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Was this reply helpful? Yes No

‎06-24-2021 01:27 AM

HP Recommended

Hello,

 

Thanks for your reply.

 

Unfortunately it did not help..

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‎07-12-2021 08:47 PM

HP Recommended

I am having the identical issue and it seems many others are as well. I'm having it in a Mac environment, but I'm seeing the same for Windows users.  Just started a couple of weeks ago.

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‎07-13-2021 05:39 AM

HP Recommended

Hello, thx for the reply.

Are you also just out of guaranty?

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‎07-13-2021 09:15 AM

HP Recommended

I purchased my printer in 2018 so I think my warranty was up in 2019?

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