Printer error code OXB84D34F8

[DEBG39]

Hi,

We have an office jet HP8012 printer which worked perfectly until it run out of ink.  Tried to replace with a generic ink and printer would not accept it.  Have now purchased the HP912XL ink and the printer will not work.  It was going though its routine of checking the printer and at the end of that we are left with a blank black screen and cannot proceed any further.

Lost my temper and hit it and it came to life with an error code OXB84D34F8, does anyone know what this means please?

Many thanks 

[Betty0610]

@DEBG39

Welcome to the HP Support Community.

I'd be happy to help.

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

Let me know if this helps.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Thanks!

Have a great day