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‎10-11-2021 12:24 PM

HP Recommended
Product: Example:hp officejet 4635

Please help, when I turn on printer, I get power flashing light with error code ox83c0000a, did reset on printer, all software up to date, code remains.

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8 people had the same question
1 REPLY 1

‎10-14-2021 10:13 AM

HP Recommended

Hi @Denman5,

 

I'd like to help!

 

I understand you are receiving an "ox83c0000a" error on the printer screen.

 

Try the below suggestions -

 

The error indicates a carriage jam issue.

 

Reset the product

 

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the printer.

Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 

Try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

 

Also, try the steps to resolve the carriage jam issue - Carriage jam or E3 error

 

If the issue persists, I'd suggest you contact HP in your region regarding the service options for your printer

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

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