Printer error from computer: "Printer requires attention".

[TBGREGG]

This error in printing only happens with my PC. The printer does not have any problems when  printing thru cell phones. I have uninstalled and reinstalled. This used to fix it but now it does not.

[Kuroi_Kenshi]

Hi @TBGREGG,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Update Printer Drivers: Ensure that you have the latest printer drivers installed. You can download the latest drivers from the official HP website.

Check the Printer Connection: Make sure the printer is properly connected to your PC. Verify the USB cable or network connection to ensure it is securely attached.

Restart the Printer and PC: Sometimes, a simple restart can resolve many issues. Turn off your printer and shut down your PC. Wait for about 30 seconds, then turn them back on.

Verify Printer Settings:

• Go to Settings > Devices > Printers & scanners.
• Select your HP OfficeJet 3830 printer and make sure it is set as the default printer.
• Click on Manage and select Printer properties. Ensure the printer status is online.

Run the HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor.
• This tool can help diagnose and fix common printing and scanning issues.

Check for Windows 11 Updates:

• Go to Settings > Update & Security > Windows Update.
• Ensure your Windows 11 is up-to-date with the latest fixes and improvements.

Clear Print Queue:

• Open Control Panel > Devices and Printers.
• Right-click your HP OfficeJet 3830 printer and select See what's printing.
• Right-click again and Cancel all documents.

Reinstall Printer:

• Right-click your printer in Devices and Printers and select Remove device.
• Disconnect the printer and reinstall the drivers downloaded from the HP website.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,