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‎09-07-2018 09:16 AM

HP Recommended
Product: HP Officejet 6700 Premium
Operating System: Microsoft Windows 10 (64-bit)

this problem appears nearly every time that we use the printer. turning it off and removing the plug didn't work. Any ideas?????

8 people had the same question
1 REPLY 1

‎09-08-2018 10:51 AM

HP Recommended

@dm9204

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

 

Let's try the below steps.

 

Step 1: Reset the printer

In some cases, removing the ink cartridges and resetting the printer can clear the error message.

  1. Turn on the printer.

  2. Wait until the printer is idle and silent before you continue.

  3. Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.

  4. Remove the ink cartridges from the printer.

  5. With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

  6. Wait at least 60 seconds.

  7. Plug the power cord back into the wall outlet.

       NOTE:

    HP recommends connecting the printer power cord directly to a wall outlet.

  8. Reconnect the power cord to the rear of the printer.

  9. Turn on the printer, if it does not automatically turn on.

    The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

  10. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

  11. Reinsert the ink cartridges, and then close the ink cartridge access door.

  12. If you receive a prompt to print a calibration page, do so.

  13. If you disconnected the USB cable, reconnect it to the rear of the printer.

  14. Try to print.

Step 2:  Update the Firmware.

 

Click on this link: https://support.hp.com/us-en/product/hp-officejet-7500a-wide-format-e-all-in-one-printer-series-e910... for printer update.

 

Restart the printer.

 

I have sent you a private message, for more details that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

 

Have a great day!

Raj1788
I am an HP Employee 

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