Printer error message ONLY on laptop

[sholland087]

Hi there! 

I'm having an issue printing from my HP Deskjet 3720 ONLY from my laptop. it can print through my phone fine but for some reason my laptop is showing me errors on the HP app when my phone and printer shows nothing. I could print from my phone but the laptop results in better quality. It started because i forgot to pay my instant ink service, but i paid it yesterday and figured the issue was resolved. I've tried restarting the laptop and the printer but I'm not sure what to do. any suggestions?

[Betty0610 · Accepted solution]

@sholland087

Welcome to the HP Support Community.

Uninstall and reinstall the HP Smart App and see if that helps.

If the issue persists, try these steps:

Let's run the HP Print and Scan Doctor:

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

If the issue still persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[sholland087]

This helped a lot! Thank you for your comment absolutely love HP!

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Have a nice day and stay safe!:)