Printer error message door open

[kin6_Tore]

I changed starter b & w cartridge for Instant Ink b  & w cartridge with great difficulty because it would not click into place on HP Deskjet 2810e All-in-One printer. Windows 11HP 15s Laptop. windows 11 The colour cartridge was still working but when I tried to print it said door is open, I had closed it so I opened it and made sure it clicked. Same message. My partner accidentally closed external printer door and it was extremely difficult to open. It seemed to be catching at one corner. If the outside door was slightly twisted would that affect the cartridge door? HP Support told me to take out colour cartridge which I did and it printed in black and white. I then replaced the starter coloured cartridge and tried printing again and again it worked. I haven't tried printing in colour but it will probably be ok.

[Nal_NR]

Hi @kin6_Tore,

Welcome to the HP Support Community. 

I'd be glad to help you! 

Did you close the cartridge door completely?

Have you checked the cartridge door for obstructions?

Did you reset the printer?

Step one: Close the cartridge door completely

If the cartridge door is not completely closed, the error message displays.

Open, and then close the cartridge door of the product. Make sure that the door rests securely against the body of the product.

Figure : Examples of closing the cartridge door (your product might vary)

1. 

   NOTE:

To see how to close the cartridge door of your specific model, see the cartridge section of your product's User Guide.

Check the product control panel to see if the error message still displays.

If these steps resolved the issue, there is no need to continue troubleshooting.

If the issue persists, see the next step.

Step two: Check the cartridge door for obstructions

Inspect the door and the area around it to make sure that no obstructions prevent the door from closing completely.

   NOTE:

Bits of paper, packing materials, and tape might prevent the door from closing completely.

Remove any obstructions.

Check the product control panel to see if the error message still displays.

If these steps resolved the issue, there is no need to continue troubleshooting.

If the issue persists, see the next step.

Step three: Reset the product

Press the Power button () to turn on the product.

Disconnect the USB cable from the back of the product.

Click here for the remaining steps. 

Try updating the firmware. Click here

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[kin6_Tore]

Thanks Elohi for your reply.

I had tried all of your suggestions except for the updating firmware.

The problem started when I tried to insert an Instant Ink cartridge and the door open message would not go away even though the door was tightly closed. I rectified the problem when talking to an agent by removing my starter colour cartridge, which came with the new laptop, so I was able to print. with black only. The door open message disappeared  so I re-inserted the colour cartridge. 

I think the Instant ink software couldn't cope with 2 different cartridges.

[Nal_NR · Accepted solution]

Hi @kin6_Tore,

Yes, the starter cartridges are used only for initial setup. However, I see that the issue is resolved. 

Do let me know if you need any further assistance. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!