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‎11-25-2020 06:13 AM

HP Recommended
Product: HP Officejet Pro 8600

Hi 

After changing my ink cartridges a message appeared on the printer screen saying there is a printer problem or ink system problem.

I have removed all ink cartridges, and put them back in, turned the printer on and off , but the message is still there and the printer will not work. can anyone help please.

 

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3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-26-2020 04:01 AM

HP Recommended

This error may be caused either by a problem in one of the cartridges, or by a defect in printhead. Please remove all cartridges from the printer and see if the error is the same without cartridges ? If so, your print head is defect.

Stefan

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7 REPLIES 7

‎11-25-2020 06:41 AM - edited ‎11-25-2020 06:42 AM

HP Recommended

What is the exact error code and text message ?

What cartridges are you using - OEM original or Compatible ?

Stefan
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‎11-25-2020 08:03 AM

HP Recommended

I replaced with HP original cartridge  2 times then non original. Error didn't change.

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‎11-26-2020 01:02 AM

HP Recommended

What is the exact error code and text message ?

Stefan
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‎11-26-2020 02:11 AM

HP Recommended

Hi the full message reads

There is a problem with the printer or ink system Turn printer off, then on if problem persists contact HP

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‎11-26-2020 02:35 AM

HP Recommended

Hi 

The message says

There is a problem  with the printer or ink system Turn  the printer off and then on if the problem persists contact HP

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‎11-26-2020 02:37 AM

HP Recommended

Hi

the message says

There is a problem with the printer or ink system Turn printer off, then on if problem persists contact HP

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‎11-26-2020 04:01 AM

HP Recommended

This error may be caused either by a problem in one of the cartridges, or by a defect in printhead. Please remove all cartridges from the printer and see if the error is the same without cartridges ? If so, your print head is defect.

Stefan
Was this reply helpful? Yes No
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