Printer error message

[Mandy64]

Hi 

After changing my ink cartridges a message appeared on the printer screen saying there is a printer problem or ink system problem.

I have removed all ink cartridges, and put them back in, turned the printer on and off , but the message is still there and the printer will not work. can anyone help please.

[vpbaab8b36]

What is the exact error code and text message ?

What cartridges are you using - OEM original or Compatible ?

[Fonz5]

I replaced with HP original cartridge  2 times then non original. Error didn't change.

[vpbaab8b36]

What is the exact error code and text message ?

[Mandy64]

Hi the full message reads

There is a problem with the printer or ink system Turn printer off, then on if problem persists contact HP

[Mandy64]

Hi 

The message says

There is a problem  with the printer or ink system Turn  the printer off and then on if the problem persists contact HP

[Mandy64]

Hi

the message says

There is a problem with the printer or ink system Turn printer off, then on if problem persists contact HP

[vpbaab8b36 · Accepted solution]

This error may be caused either by a problem in one of the cartridges, or by a defect in printhead. Please remove all cartridges from the printer and see if the error is the same without cartridges ? If so, your print head is defect.