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‎04-16-2022 06:07 PM - last edited on ‎04-17-2022 06:42 AM by Retired

HP Recommended
Product: HP ENVY 4520 All-in-One Printer
Operating System: macOS 12.0 Monterey

My HP Envy 4520 suddenly started flashing an error message that the ink cartridge needed to be reinstalled.  After checking the print cartridge and making sure it was secure, it printed a couple of pages and again I got the same message.  I'm now getting a emails from Insta Ink saying

Since you recently installed one or more store-bought cartridges in your HP ENVY 4520 All-in-One Printer, we wanted to check in and see if we can help.

I haven't installed any new cartridge and certainly not a "store-bought" cartridge.  Of course, Insta Ink is no help with the issue.  The only response I get from insta Ink is when I get the bill.  Any suggestions?

1 REPLY 1

‎04-19-2022 01:58 PM - edited ‎04-19-2022 01:59 PM

HP Recommended

@MOM23BOIZ

 

Welcome to the HP Support Community.

 

Does it happen with all cartridges that you insert?

 

I'd be happy to help.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day! 


I am an HP Employee

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