Printer error "Trat 2 empty or open"

[Gregory-]

Will not print from tray 2. Get message " Tray 2 empty or open"

[Jeet_singh]

@Gregory-,

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!

Going through your post, I understand that you are facing issues while trying to print from your HP OfficeJet printer. Don't worry we'll work together to help you find a solution.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the printer before the issue started?

In the meantime, let's try these steps here:

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

If the issue persists, I would suggest here is to try and check whether the printer can make a "Photocopy" or not.

Place a document face down on the scanner glass and press the copy option on the printer control panel. Let me know if it makes a good copy or not.

If the copy fails, then check the steps listed here: HP OfficeJet Pro 7740 Printers - 'Out of Paper' Displays, Printer Does Not Pick Up Paper

Could you please respond to this post with the details and with the results of the troubleshooting as this will help me in further assisting you.

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[Gregory-]

Ok, I tried everything and it still will not reconize that tray 2 is connected or that there is no paper. I then put the #2 tray in the #1 slot and it was able to print a tabloid size when coping. This tells me that there is no problem with the tray because it is reconized in slot 1.

[Jeet_singh]

@Gregory-,

Thank you for replying,

As I see you have exhausted all possible troubleshooting and still having the issue. 

In this scenario, I'm sending out a Private message with the information you need to get this sorted,

Please check your Private message icon on the upper right corner of your HP Forums profile 

Next, to your profile Name, you should see a little blue envelope, please click on it 

Keep me posted,

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.