Printer error "wrong printer port configured".

[lorenhall]

I have a USB connected HP OfficejetG85xi printer with a Compaq Presario CQ5107c computer running Windows 7. All print jobs fail after I pulled the printer USB cable from the back of the computer and used it for a thumbdrive. I rebooted the computer before reconnecting the printer's USB cable. I used HP Printer and Scan Doctor 5.0. After clicking the Fix tab and several restarts I received the message that the program could not fix the problem and to use HP Customer Care. I found the same Forum issue for a different printer, but the response did not solve the problem. The response was to right click on the printer (in the Devices and Printer window, I assume), select Properties, then select the Ports tab. When I try to follow those directions, there is no Ports tab. How do I reasign the printer to the proper port and how do I know the port designation for each of the 6 USB connections on my computer?

[8lives]

Have you tried deleting the printer & re-adding it?

[lorenhall]

Reinstalling the printer is a last resort as the computer came with Vista and a free upgrade to Windows 7. So the printer install disk is for Vista, not Windows 7. Hopefully, I could down load all the drivers from HP Support, but I'm concerned with knowing what all the drivers are.

I'm still hopeful that someone will know how to reset the USB port. If I do end up reinstalling the printer and that works, I'll crediit you with the solution. 

[8lives]

There are no drivers for Windows 7 from HP.

Have you tried other USB ports?

[lorenhall]

I am sure the printer was plugged into one of the 4 USB ports on the back of the computer and 2 of those ports have been used for a long time for expansion drives. I have tried using the Print and Scan Doctor for both the remaining ports without success. Furthermore, regardless of which of those 2 ports the printer is plugged into, my computer can use the G85xi to scan documents. Also, looking at the Device Manager at IEEE11284.4 devices, the G85xi is the only device listed and the properties correctly indicates which USB port the printer is plugged into and indicates that the device is working properly.

Thanks for pointing out that the HP site does not have the drivers for Windows 7.  That makes deleting the printer and re-installing much riskier.

[lorenhall · Accepted solution]

I have solved my own problem. The error message "wrong printer port configured" is the exact problem and the solution is to change the port to the correct port. Following are the required actions in Windows 7:

Start->Devices and Printers->right click on printer->click Printer properties->click Port tab->select Dot4_001 in the list of ports->click Apply

In the list of ports, initially port LPT3 was selected. I am guessing the port was changed from Dot4_001 to LPT3 when  Windows 7 was started without a USB connection to the printer.