Printer error when printing though test page prints fine

[molari]

HP Envy 7640 prints a test page but nothing else. I've spent four hours on this so far following instructions found here, but nothing helps. Reinstalled drivers a number of times and in different ways. Most recently I did all of this as recommended here:

• Press "Windows key" + "r" to get the "Run" window.
• Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
• Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer, if present. 
• Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
• Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.

Then, use this link to access the HP website, find the drivers compatible with your windows and install it: CLICK HERE

If the issue persists, please go ahead and install the Windows built-in drivers: 

It still doesn't work - an error message when sending documents to print but no info on what the error is. The troubleshooter does not find any problems and the HP print and scan doctor does not find any problems. I'm amazed that consumers are asked to go through this level of technical work just to get a printer driver to work, and am pretty desperate right now - the last four hours have been extremely frustrating. If only HP offered customer support you don't have to pay for like every other company I've ever encountered.

[Raj1788]

@molari

I see that you have tried most of the steps that could resolve the issue.

Create a local user or administrator account in Windows try installing the driver.

Click here: https://support.microsoft.com/en-us/help/4026923/windows-10-create-a-local-user-or-administrator-acc....

If the issue persists, I would personally suggest you contact our HP Support. 

Click here: www.hp.com/contacthp

Keep me posted, how it goes!

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