Printer error

[Jose1rios]

Everything has connected well but when I try to print I’m stuck with an error unable to print message on my iPhone device. It won’t describe why it will not print and the chat for support is exhausted. I tried to call service but it gives me an unavailable message. I’m out of options . Any suggestions?

[Rainbow23]

Hi @Jose1rios,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I suggest that you follow the steps listed below to reset the printer:
1. With the printer turned on, disconnect the power cord from the printer.
2. Unplug the power cord from the power source.
3. Wait 60 seconds.
4. Reconnect the power cord to a wall outlet and to the printer.
NOTE: HP recommends plugging the printer directly into a wall outlet.
5. Turn the printer on.

You may also refer to the steps from this weblink.

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Jose1rios]

Thank you for your reply. I tried to restart the printer as instructed but it’s still does the same Thing. It shows the printer added and ready to receive print jobs but when I press print on my document it the printer itself gives 2 smalls bleeps and the print job on my device stays in processing but never prints. I left it in processing to see if. Maybe it would eventually print but I checked back 15 hours later and it was still processing and never printed.

[Rainbow23 · Accepted solution]

Hi @Jose1rios,

This issue might require one on one interaction over the phone to fix it.

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead!