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‎02-03-2023 02:33 PM

HP Recommended

After sending a document to the printer, the display on the printer said that I have a paper jam and to clear any paper jams. After pressing OK on the printer display I got an error message that reads "There is a problem with the printer or print system. Turn the printer Off, then On. If you continue to get this message, contact HP. 0x61

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6 people had the same question
2 REPLIES 2

‎02-06-2023 10:16 PM

HP Recommended

Hi @SaintMick,

 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To understand the issue and help you, please get back to me with the details listed below:

- Exact model number of your HP Product (if you need help, click here for information on how to find your model number model).

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.


- Let me know if the printer is connected to Windows Computer or MAC Computer or Android Phone or iPhone.

- Let me know the version of the operating system installed on the computer connected to the printer.
- Connection method - USB, physical LAN, or wireless?

Take care and have a great day ahead.

Rainbow23 - HP Support.
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‎03-24-2023 09:57 AM

HP Recommended

my HP modle is officejet 6975

it has a wireless connection to my computer (windows) and phone (iphone) .

Windows 10 Version 22H2

are you able to help me fix this issue?

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