Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎02-03-2023 02:33 PM

HP Recommended

After sending a document to the printer, the display on the printer said that I have a paper jam and to clear any paper jams. After pressing OK on the printer display I got an error message that reads "There is a problem with the printer or print system. Turn the printer Off, then On. If you continue to get this message, contact HP. 0x61

Category:
6 people had the same question
2 REPLIES 2

‎02-06-2023 10:16 PM

HP Recommended

Hi @SaintMick,

 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To understand the issue and help you, please get back to me with the details listed below:

- Exact model number of your HP Product (if you need help, click here for information on how to find your model number model).

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.


- Let me know if the printer is connected to Windows Computer or MAC Computer or Android Phone or iPhone.

- Let me know the version of the operating system installed on the computer connected to the printer.
- Connection method - USB, physical LAN, or wireless?

Take care and have a great day ahead.

Rainbow23 - HP Support.
Was this reply helpful? Yes No

‎03-24-2023 09:57 AM

HP Recommended

my HP modle is officejet 6975

it has a wireless connection to my computer (windows) and phone (iphone) .

Windows 10 Version 22H2

are you able to help me fix this issue?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.