Printer failure message after installing 950xl black ink

[cflaherty527]

This printer was working just fine until it ran out of black ink.  I purchased a 950xl black cartridge from Staples.  Once installed the printer displayed "printer failure."  I tried all of the unplug/plug back in, reboot, reinstall cartridge to absolutely no avail.  Any help would be appreciated. I need this printer to work for my job.

[sandytechy20]

@cflaherty527

Welcome to the HP support community.

I understand that you are getting printer failure error, I am glad to assist you.

Reset the printer

Reset the printer to recover from printer failures.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to a wall outlet and to the printer.

NOTE: HP recommends plugging the printer directly into a wall outlet.

Check for obstructions in the carriage path

Clear obstructions from the carriage area inside the printer.

With the printer on, disconnect the power cord from the rear of the printer.

Open the door to access the carriage inside of the printer.

Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.

Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.

Close the carriage access door.

Reconnect the power cord to the rear of the printer, and then turn the printer on.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[cflaherty527]

I have already tried all of those solutions and none of them work.  Is there some error in the ink cartridge itself?  All was working until we installed the new ink.

[sandytechy20]

@cflaherty527

If the issue still persists, update the printer firmware to fix the issue.

Here are the steps:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[cflaherty527]

The firmware is up to date.  I have done all of the troubleshooting listed on the website.  It is still not working.