Printer failure

[Rachel1989josh]

Hi my printer keeps giving me a printer failire notice everytime I try to print it says there is a problem with the printer or ink system. Ive been trying to troubleshoot but having no luck can anyone help?

[TEJ1602]

@Rachel1989josh, Welcome to HP Support Community!

I would recommend you to reset the printer.

Below are the steps you can follow:

• Turn on the printer.
• Wait until the printer is idle and silent before you continue.
• Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
• Remove the ink cartridges from the printer.
• With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on.
• The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
• Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
• Reinsert the ink cartridges, and then close the ink cartridge access door.
• If you receive a prompt to print a calibration page, do so.
• If you disconnected the USB cable, reconnect it to the rear of the printer.
• Try to print.

Let me know if this helps.

Cheers 🙂

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[Rachel1989josh]

Thank you for your recommendation. I habe done that several times and I replaced all the ink cartiges and cleaned them and put them back in and restarted and rebooted the printer ive downloaded the scan and doctor thing to help fix it I've tried everything it seems like It. Then it says everything is ok try to test print but nothing happens I'm at a loss and I have no warranty amymore on just ready to give up.

[TEJ1602]

@Rachel1989josh

I understand and really appreciate your efforts.

We do have other support options that you can try with.

Follow the steps below to reach out to our HP Support team:

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter the product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Thank you. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!