Printer failure

[KenT35]

Hello I am getting a significant error message please help. I did this and did not help so I am contacting you. 

 

[sandytechy20]

@KenT35

Welcome to the HP support community.

I understand that you are getting an ink system failure error, I am glad to assist you.

Check for obstructions in the carriage path

• Clear obstructions from the carriage area inside the printer.
• With the printer on, disconnect the power cord from the rear of the printer.
• Open the door to access the carriage inside of the printer.
• Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.
• 
• Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.
• 
• Close the carriage access door.
• Reconnect the power cord to the rear of the printer, and then turn the printer on.

Reset the printer

• Reset the printer to recover from printer failures.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• NOTE:HP recommends plugging the printer directly into a wall outlet.

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[KenT35]

hi Sandy,  we have tried this twice. The ink cartridges won’t move at all. It keeps saying the printer failure. There is no paper jam  at all. Any suggestions to get the ink cartridges to move or Could this be another type of failure? All suggestions welcome. Please and thanks !

[sandytechy20]

@KenT35

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.