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Guidelines
To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended

Product: HP OfficeJet Pro 8610

 

Error message: "there is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP"

 

Thinks I have already tried:

1. Switch printer off and then on

2. Switch printer off, unplug for 10 mins, switch it on

3. Replace all ink cartridges

4. Semi-reset

 

What can I do to get the printer working again?

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