Printer failure

[Jamgip12]

My printer keeps giving me error message " There is a problem with the printer or ink system. Turn printer off then on. if problem persists contact HP. I have followed all instructions and the printer still will not work and continues to give me the error message. I have also added new ink. What do I do?

[A_Gayathri]

Hi @Jamgip12,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you've tried several troubleshooting steps already. Given the persistent issue with the "Printer Failure" error on your HP Officejet Pro 8610, here are a few additional steps you can try: 
 

Check for Firmware Updates: Update the firmware on an HP printer

• Ensure your printer’s firmware is up to date. Sometimes, updating the firmware can resolve issues with the printer.

Inspect the Ink Cartridges and Printhead:

• Remove the ink cartridges and printhead. Check for any protective tape or packing materials that might still be on the cartridges.
• Ensure the printhead is clean and properly seated. Sometimes, gently cleaning the printhead contacts with a soft, lint-free cloth can help.

Perform a Hard Reset:

• Turn off the printer and unplug it from the power source. Wait for about 60 seconds.
• Plug the printer back in and turn it on.

Check for Paper Jams:

• Even a small piece of paper can cause problems. Carefully check all areas of the printer for any jammed paper or foreign objects.

Reset the Printer to Factory Settings:

• If nothing else works, you might need to perform a factory reset. This can usually be done from the printer’s control panel under the setup or tools menu.

Verify Ink Cartridge Compatibility:

• Ensure you’re using genuine HP ink cartridges and that they are the correct ones for your printer model.

Refer to this document:  HP Officejet Pro 8610 e-All-in-One Printer series- User manual 

I hope this helps. 

Take care and have a good day.

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